I design learning that changes behaviour — not just ticks a compliance box.
I diagnose before I design. Half the time, the real problem isn't a training problem at all.
Every decision is grounded in cognitive science — spaced practice, retrieval, cognitive load, scenario fidelity.
I build it myself. Storyline 360, Rise, video, job aids — from storyboard to SCORM-packaged delivery.
C-suite leaders were over-trusting AI outputs. A compliance course would have changed nothing. A judgment simulation did.
Staff knew the 47-page SOP. They still froze at point-of-performance. The answer wasn't more training.
61% of direct reports said their manager avoided difficult feedback. A video about feedback wasn't going to fix that.
Not the training request. The performance gap. Tell me what people are doing vs. what they should be doing — I'll tell you honestly what will fix it.